Frequently Asked Questions
My model number is very close to the number on your site, but not exact — is this important? ▾
Sometimes yes and sometimes no. In some cases this is very important and the remotes are not interchangeable. When in doubt, use our Remote Finder or contact us.
Will a universal remote work for me? ▾
Universal remotes work with most basic functions, but may lack input switching, full menu access, and smart TV controls. If you need full functionality, an original manufacturer remote is recommended.
How long will it take to ship my remote? ▾
We maintain over 400,000 remotes in stock and most orders ship the same day via USPS Mail Innovations. Standard delivery is 5–7 business days.
Do you ship to Canada? ▾
Yes, we ship to Canada daily. Please allow an additional week for delivery after the package clears customs.
I only wanted 1 remote but I have 2 or 3 in my cart. How do I fix this? ▾
Click "View Basket" and use the quantity field to correct the amount, then click UPDATE.
What if I receive the wrong remote or it does not work? ▾
We have a 30-day money-back guarantee. Contact us and we will make it right.
Where can I get codes for my remote control? ▾
We do not provide codes, but you can find them at remotecentral.com, instructionsheets.com, or servicemanuals.net.
How do I make a return? ▾
See our full Returns & Warranty policy for details. All returns require a return authorization number — contact us to obtain one.
How will my package be shipped / how can I track it? ▾
We ship via UPS/USPS Mail Innovations. You will receive a tracking email 1–2 business days after your order ships. See our Tracking page for details.
I received my remote and can't get it to work — what should I do? ▾
Start with fresh batteries and make sure they are inserted correctly. Visit our Tech Support page for a full troubleshooting guide.
Is your website secure? ▾
Yes. Our website uses SSL (Secure Sockets Layer) encryption to protect your personal and payment information.