Technical Support

Insert Fresh Batteries

Make sure you have inserted brand new batteries into your remote control. Reusing old batteries will sometimes fail to properly power the remote.

Check Battery Direction

Ensure the batteries are facing the correct direction inside the compartment (+/- as labeled).

Reset the Remote

A remote reset may be necessary. Remove the batteries, hold any button for 30 seconds, then reinsert the batteries.

Test the TV Sensor

Use your phone camera to check if the remote is transmitting. Point the remote at the camera and press a button — you should see a light on screen. If not, the remote may be defective.

Sony Remote Battery Compartment

Sony remotes sometimes have a non-obvious battery compartment. Check that you are opening it correctly by referring to the diagram on the remote itself.

Download Your TV Owner's Manual

Many TV model manuals are available online. Search your TV model number followed by "Owner's Manual" to find it.

Brand-Specific Pairing Guides

Some smart remotes require pairing. Samsung Voice Remotes, LG Magic Remotes (AN-MR21GA, AN-MR20GA, AN-MR21GN, AN-MR22GA, AN-MR22GN), and Sony voice remotes have specific pairing steps. Search "[brand] remote pairing" for your model.

Charging Samsung Solar Remotes

Samsung solar remotes require a full charge before first use. Place under a bright light source for several hours.